FAQ's

Frequently Asked Questions


Our operating hours are from MONDAY to Sunday

Research shows that outsourcing your medical billing services will increase your net income. Some physicians refrain from outsourcing because of apprehensions that it might result in a “loss of control” over their practice. We transparently and effectively address that by providing our customers “live links” to their Practice Database, and we guarantee “data ownership” remains with our customers through contractual agreements.

We support a variety of specialties, including but not limited to, Anesthesia, ASC, Cardiology, DME, Emergency Medicine, Family Practice, Gastroenterology, Internal Medicine, OB/ GYN, Pathology, Pediatrics, Podiatry, Radiology, and Urology.

Every account has a POC (point of contact) who oversees and coordinates all the activities of your account. For us, customer satisfaction is priority. We have a dedicated and specialized team of medical coders and billers that allow us to meet our customers’ needs. We assign dedicated teams to our customers based on the volume and duration of work.

Data from your existing software and systems is exported, electronically converted, and made available to our staff for further processing.

Yes, we provide ICD and CPT coding services. We have certified coders who are proficient in Multi-Specialty Coding. Our certified coders refer documents before coding ICD-10-CM, LMRP, CPT Assistant and HCPCS Level II and check for the compatibility of diagnoses with procedural codes with the appropriate modifiers.

Yes, we provide ICD and CPT coding services. We have certified coders who are proficient in Multi-Specialty Coding. Our certified coders refer documents before coding ICD-10-CM, LMRP, CPT Assistant and HCPCS Level II and check for the compatibility of diagnoses with procedural codes with the appropriate modifiers.

Checks and Wire Transfers.

Transition and Implementation –
We begin Transition Tasks soon after the Business Process Agreement is signed
Our Transition Period is short, and we make it very easy for our Clients to do the knowledge transfer
Our Transition Team is very experienced across all aspects of RCM, and have worked with a majority of the Billing Software Systems
Usually the Production starts from between 2 – 15 days after the Business Process Agreement is signed. This depends on the kind of process and the volume of work

We understand that this is very essential for your practice to secure PHI (patient health information) and other documents related to patient demographic information. We strictly adhere to the standards set by HIPAA and have following procedures in place:
Our staff sign a binding and strong confidentiality agreement that covers all information that we handle on your behalf. We are very strict in dealing with any breach or threatened breaches of confidentiality with respect to your and your patients’ information
Privacy procedures of HIPAA regulations are standard part of our employees’ training
The staff members are not given access to internet and more over our systems also do not have external storage devices like floppy, CD drives, USB ports, etc.
We do not permit printing of your documents or information. Only those staff members who are working on your process, have access to it on their secure workstations
Our network is behind firewall and all our systems and e-mail accounts are password protected
All data transfer is done through secured SSL 128-bit encryption.
All personal electronic gadgets are strictly prohibited on shop floor

We have Six Sigma based quality system (DPU) and claims are audited as per the sample size agreed with the client.
Quality profiling is done for all the team members
We do 100% audit sampling for all the new team members in the first three months.
Based on their accuracy, team members are categorized into various audit groups wherein the sample size ranges from 10% to 100%
All errors are categorized and stored in our in-house TQM software to be used for error analysis, root cause analysis, FMEA, process improvement and focused refreshers.

Yes, your data is secure with us. We ensure that it is safe and secure physically and electronically.
Some of the measures we employ include:
Shop floor movement is recorded. Restricted entry to shop floors (permitted only with access badges)
Only data required to discharge their duties is shared with employees
Sign Non Disclosure & Confidentiality Agreements
NDA signed by all employees at the time of joining
NDA between Client & Suntel Global
Personal stationery, communication devices or electronic gadgets are strictly prohibited on shop floors
After our Client approves and accepts the data that we return to them, we erase it from our systems
Hard copy print outs are discouraged. Only managers have been granted permission to print in our network. Print outs are shredded after use.
Security & compliance audits are conducted every quarter

If you have any query related investment...
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