Offshore Supported Operation Features
Business Continuity Planning
Business required non core activities are performed at delivery center.
24*7 operations with EOB Reporting
Low cost of running more controlled & secured operations
Offshore Relationship
Our 5 steps process
1. Proposal
Based on Suntel’s experience, initial connect meetings to understand customer’s interest/requirements.
2. Estimated Quotes
We Provide you with Estimated Free Quote based on your initial requirements.
3. KT/Transition
Knowledge Transfer by doing pilot project/shadow work, Go to meeting Walkthrough’s etc.
4. SLAs
Service Level Agreement is defined defining timeliness, quality standards to be followed.
5. Go Live/BAU
Operation team perform activities and sending work for review and signoff.