Offshore Supported Operation Features

  Business Continuity Planning
  Business required non core activities are performed at delivery center.
  24*7 operations with EOB Reporting
  Low cost of running more controlled & secured operations

Offshore Relationship

Our 5 steps process

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1. Proposal

Based on Suntel’s experience, initial connect meetings to understand customer’s interest/requirements.

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2. Estimated Quotes

We Provide you with Estimated Free Quote based on your initial requirements.

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3. KT/Transition

Knowledge Transfer by doing pilot project/shadow work, Go to meeting Walkthrough’s etc.

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4. SLAs

Service Level Agreement is defined defining timeliness, quality standards to be followed.

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5. Go Live/BAU

Operation team perform activities and sending work for review and signoff.