A prominent global retail chain with a substantial online presence.
The Requirement
Elevate customer satisfaction by delivering more personalized product recommendations and expediting resolution to customer inquiries.
The Challenges
Manual product recommendations were time-consuming and often irrelevant, leading to lost sales opportunities. Existing chatbot solutions lacked the capability to comprehend complex customer inquiries.
Our Solution
Implemented an AI-driven recommendation engine that analyzes customer purchase history, browsing behavior, and product attributes to suggest pertinent items. Developed an NLP-powered chatbot that can understand natural language queries and provide accurate responses to product and service-related questions.
The Business Impact We Delivered
Increased average order value by 15%
Reduced customer service wait time by 30%
Improved customer satisfaction score by 10%
Qualifications & Skillsets We Leveraged
AI and NLP expertise.
Technologies Used
TensorFlowNLTKKerasSpaCyAWS CloudGoogle BigQuery
Compliance
General Data Protection Regulation (GDPR)
Security
Data encryption at rest and in transit
Regular security audits and penetration testing
The Final Outcome
A more personalized and efficient customer experience that resulted in increased sales and improved customer satisfaction.
Contact Information
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